Our Services
We offer a comprehensive range of leadership, management, and organizational development services designed to empower individuals and businesses to achieve their full potential. As Botswana’s leading authority in leadership training, we provide tailored solutions that deliver measurable results and drive lasting success.
Leadership and Management Training
Our leadership and management programs are designed to equip leaders at all levels with the skills to inspire, motivate, and drive meaningful change. Whether you’re a team leader, junior manager, or senior executive, we have a program for you:
Team Leaders/Supervisors: Ideal for new managers or those looking to enhance their team leadership skills.
Junior Managers: Perfect for managers without formal training or those navigating organizational transformation.
Middle Managers: Designed for department leaders and project managers seeking strategic and technical expertise.
Senior Managers: Tailored for senior executives aiming to enhance their strategic leadership and decision-making capabilities.
Our Botho Leadership Framework ensures that every course is practical, impactful, and aligned with the needs of modern workplaces.
Coaching, Mentoring, and Mindset Change
We are the gold standard for coaching and mentoring competency. Our programs help individuals and organizations:
Develop innovative solutions and new perspectives.
Improve management performance and conflict resolution.
Enhance communication, interpersonal skills, and motivation.
Foster stronger teams and a positive organizational culture.
Our courses include:
Coaching Skills: Equip leaders to guide and develop their teams effectively.
Mentoring Skills: Foster growth and knowledge-sharing within your organization.
Mindset Change: Cultivate a growth mindset to drive personal and professional development.
Customer Service, Protocol, Etiquette, and Ceremonial Training
Exceptional customer service and professional etiquette are critical in today’s competitive landscape. Our training programs focus on:
Enhancing customer satisfaction and loyalty.
Mastering diplomatic etiquette, protocol, and ceremonial norms.
Preparing professionals for the demands of the 21st century.
Courses include:
Customer Service Training: Equip your team to deliver outstanding service.
Diplomatic Etiquette and Protocol: Prepare future diplomats and leaders for global interactions.
Human Resources and Organizational Development
We provide tailored HR solutions to help organizations optimize their workforce and achieve their goals. Our services include:
Job Description Writing: Clearly define roles, responsibilities, and required skills.
Performance Management: Align individual and team goals with organizational objectives.
Organizational Design: Structure your organization for improved efficiency and effectiveness.
Skills Audits and Policy Reviews: Ensure your workforce is equipped to meet current and future challenges.
We specialize in HR solutions for the information industry, including library, records, archives, and knowledge management staff.
Soft Skills Training
We believe that personal attributes and communication abilities are just as important as technical skills. Our soft skills training covers:
Emotional intelligence, stress management, and time management.
Workplace etiquette, business ethics, and conflict resolution.
Team building, supervisory skills, and employee engagement.
These programs are designed to enhance interpersonal skills, boost productivity, and create a harmonious workplace.
Management and Administration Training
Our Management and Administration course is designed for new workplace starters aiming to work in administrative or managerial roles. Topics covered include:
Business Context, People, and Quality Compliance.
Project Management, Business Improvement, and Change Management.
Team Leadership and Business Support.
This course provides learners with hands-on experience and theoretical knowledge to make a meaningful impact in the workplace.
Sector-Specific Qualifications
We offer a diverse range of sector- and skill-specific qualifications, including:
Leadership and Management.
Coaching and Mentoring.
Customer Service and Protocol.
HR and Organizational Development.
Our qualifications are recognized by employers nationwide, ensuring your team is equipped with the skills needed for success.
Integrating AI in Information Management
This course explores how Artificial Intelligence (AI) can transform information management by enhancing efficiency, accuracy, and decision-making. Participants will learn to integrate AI tools for data organization, retrieval, analysis, and security, while addressing ethical and legal considerations.
1. Introduction to AI in Information Management
2. AI Tools for Data Organization and Retrieval
3. AI for Data Analysis and Insights
4. Ethical, Legal, and Implementation Strategies
Consultancy Services
We offer a comprehensive range of leadership, management, and organizational development services designed to empower individuals and businesses to achieve their full potential. As Botswana’s leading authority in leadership training, we provide tailored solutions that deliver measurable results and drive lasting success.
Bespoke Training Program Design
We work closely with you to create customized training programs that align with your organizational goals. Whether you need leadership development, coaching, or sector-specific training, our expert consultants will design a program that delivers measurable results.
Tailored Solutions: Programs are developed to address your unique challenges and objectives.
Alignment with Industry Needs: We collaborate with employers and businesses to ensure our training meets industry standards.
BQA and HRDC Accreditation Support
Navigating the accreditation process can be complex. Our team provides end-to-end support to help you obtain Botswana Qualifications Authority (BQA) and Human Resource Development Council (HRDC) approval or recognition for your training programs.
Accreditation Guidance: We assist in preparing and submitting documentation to meet BQA and HRDC requirements.
Quality Assurance: Ensure your programs meet national standards and are recognized for their excellence.
Internal Quality Assurance (IQA)
We help you establish and maintain robust internal quality assurance processes to ensure your training programs consistently meet high standards.
IQA Program Development: Design and implement effective quality assurance systems.
Assessor Support: Provide guidance and training for your program assessors to ensure consistency and compliance.
Training Needs Analysis
Our consultants conduct thorough training needs analyses to identify gaps and opportunities within your organization.
Skills Audits: Assess the current skills and competencies of your workforce.
Strategic Recommendations: Provide actionable insights to align training with your organizational goals.
Organizational Design and Development
We help you shape the way your organization operates to improve efficiency and effectiveness.
Organizational Structure: Align your structure with your strategic objectives.
Change Management: Support the planning and implementation of organizational changes.
Leadership and Management Program Implementation
From team leaders to senior executives, we help you implement leadership and management programs that drive performance and growth.
Customized Leadership Frameworks: Develop programs tailored to your leadership tiers.
Ongoing Support: Provide continuous guidance to ensure successful program delivery.
Coaching and Mentoring Program Development
We design and implement coaching and mentoring programs to enhance leadership capabilities and foster a culture of growth.
Program Design: Create frameworks for effective coaching and mentoring.
Train-the-Trainer: Equip your internal coaches and mentors with the skills to succeed.
Sector-Specific Training Solutions
We specialize in developing training programs for specific industries, including:
Library, Records, Archives, and Knowledge Management: Tailored HR and training solutions for the information industry.
Customer Service and Protocol: Programs to enhance customer satisfaction and professional etiquette.
Performance Management Systems
We help you design and implement performance management systems that align individual and team goals with organizational objectives.
Goal Setting: Develop clear, measurable goals for employees and teams.
Continuous Improvement: Establish processes for ongoing performance evaluation and development.
Policy Review and Development
Our consultants assist in reviewing and developing HR and organizational policies to ensure they align with best practices and regulatory requirements.
Policy Audits: Evaluate existing policies for effectiveness and compliance.
Policy Development: Create new policies to address emerging challenges and opportunities.
Let’s Grow Together
Whether you’re an individual looking to advance your career or an organization seeking to transform your workforce, Information Academy is your trusted partner in leadership development. Explore our services and discover how we can help you achieve your goals.
Contact us today to get started!
Let’s grow together. Welcome to Information Academy
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Certifications Achieved for Clients
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